Re: [情報] 超英派遣中心dispatch登錄switch

看板NSwitch (任天堂Switch)作者liner1989 (liner)時間6小時前 (2026/01/29 23:42)推噓0(0推 0噓 0→)

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好吧，自己造業自己擔，我去申請退款了本來我是很看好這款遊戲的，想說能隨身帶著玩我就趕在遊戲上市前有預購優惠的時候買了遊戲說實話不是為了腥羶色買這款遊戲的，老二貼海苔我其實沒什麼意見，第一我也沒興趣觀察老二，第二那個海苔某種程度算蠻好笑的但遊戲往後有兩個大雷點我也不能接受，一個是電腦螢幕被整個貼海苔，第二是列表機印出來的文件整個貼海苔我完全看不到內容！這已經不是海苔的程度了，是國防布等級！我到這邊整個一頭霧水，倒底發生了什麼事？這真的嚴重印象到我體驗劇情了，因為我根本不知道發生了什麼事！，所以我關掉遊戲，果斷聯絡客服退款整個過程含等待大概花了我一個小時，中間不太順利，但最後退款申請還是通過了老實說這遊戲沒很貴，我買過其他更貴更雷的遊戲也不是沒有，但是這款遊戲的海苔真的只能用髮指來形容我今天退款是為了跟遊戲開放公司抗議，要表達的是你海苔貼這樣，我連讓這種垃圾留在遊戲庫都不屑下面附上我跟客服的對話，就讓有類似需要的人參考吧 ======================== 客服機器人Thanks! Last question: do you need help with: 我：Refunds 客服機器人：Ok, thanks. I'm placing you in line to chat with the support specialist who can best help you with your question. Our specialists answer conversations in the order received; they will be with you soon! 客服機器人：Thanks for waiting, we're connecting you with an agent now. 客服甲：Thank you for contacting Nintendo, my name is Amilcar. I am more than happy to look into this for you and see what I can do for you. Before we get started is the email provided currently associated with your Nintendo account? 我：yes 客服甲：Thanks, do you have your console on-hand? 我：yes 客服甲：Thanks. I’ll also need your current system’s serial number. You’ll find it on a white sticker on the bottom or back of your system underneath the kickstand. It has 3 letters followed by 11 numbers. 我：XXX123456789 客服甲：Thank you. Would you like to return the DLC, or both the game and DLC? 我：both,please 客服甲：I’m sorry to hear that you’re unhappy with your purchase. Let me look into your situation and see if there is something I can do to help. 我：This game is ridiculous. The censorship is completely unnecessary and covers so much that I can’t even follow the story. It’s making the plot impossible to understand. Please just issue me a refund. 客服甲：I understand, not to worry we may still be able to help. Per Nintendo’s Terms & Conditions, we aren’t normally able to refund digital purchases. To look into the situation further, we’ll need you to contact us over the phone. I’ve taken notes on your purchase so that you will be helped quickly. 我：I don’t have a working phone number available at the moment. Is there any other way to resolve this? 客服甲：If you're unable to speak with us over the phone, I would recommend asking a trusted friend or family member to contact us on your behalf. You may also be able to find a relay service which can assist you with placing a call via a keyboard or assistive device. 客服甲：Unfortunately, we’re unable to assist further over chat. I can assure you that the phone number I provided will get you in touch with someone who is fully equipped to resolve your situation. 10:22 PM This conversation has ended. Please contact us again if you need assistance. 這邊不知道為什麼還沒給我電話客服甲就斷線了，所以我再連了一次客服機器人：Hi! Thank you for contacting Nintendo Support. 客服機器人：While we work to connect you with the right support specialist, please help us by answering a few questions. To start, what type of device do you have? 我：Nintendo Switch 2 客服機器人：Thanks. We’ll also need your system’s serial number. You’ll find it on a white sticker on the back of your system underneath the kickstand. It has 3 letters followed by 11 numbers. 我：XXX123456789 客服機器人：Great, thanks! Which of these things can we help you with: 我：Refunds 客服機器人：Ok, thanks. I'm placing you in line to chat with the support specialist who can best help you with your question. Our specialists answer conversations in the order received; they will be with you soon! 客服機器人：Thanks for waiting, we're connecting you with an agent now. 客服乙：Thank you for contacting Nintendo this is Carla, how can I assist you today? 我：The previous agent (Amilcar) told me I needed to call to process my refund, but the chat disconnected before they could provide the phone number. Could you please provide the correct support number and the reference case number for my inquiry?” 客服乙：Thank you so much for that and I'm sorry that you were not able to get the telephone number to call us. 客服乙：Please feel free to reply again or call our support line at 1-800-255-3700. 客服乙：Is there anything else that i can assist you with before we go? 我：It would be even better if we could just skip the phone call and head straight to the refund! Let’s save us both some time, shall we? 客服乙：For verification purposes, could you please provide me with the full name on your account, email and the serial number for your console please? 我：My name is XXX xxxxx@hmail.com,that is my email XXX123456789,serial number 客服乙：Thank you. 客服乙：Can you provide me with your favorite game title? 客服乙：What is the name of the purchase that you are requesting a refund for? 我：I enjoy many games, but the one I’ve been playing the most lately is 13 Sentinels: Aegis Rim. I also really like Hogwarts Legacy 我：dispatch! 我：This game is ridiculous. The censorship is completely unnecessary and covers so much that I can’t even follow the story. It’s making the plot impossible to understand. Please just issue me a refund. 客服乙：When was the purchase made and how much did the game cost? 客服乙：I’m sorry to hear that you’re unhappy with your purchase. Let me look into your situation and see if there is something I can do to help. 我：I purchased the game the day before its release. The price was around $27, as I remember there was a 10% pre-order discount. 客服乙：Ok thank you. 客服乙：Can you tell me why you’re looking to refund this purchase? 客服乙：Per Nintendo’s Terms & Conditions, we cannot normally refund digital purchases. After reviewing your situation, however, we should be able to help you. I will forward your refund request to our admin group to be processed. You will receive a confirmation email when the refund is complete, or if any issues arise. 客服乙：We will try to apply the refund to your original payment method. If you used existing Nintendo eShop funds, we’ll restore those Nintendo eShop funds, instead. We will also restore any My Nintendo Gold Points you used. After the refund is processed, the content will be removed from your account. 客服乙：As you may already know, you can find information on our games in the Nintendo eShop or on www.nintendo.com. This includes info on compatible play modes, the game's ESRB Rating, and gameplay descriptions. We recommend checking this information and reviews on other websites before making purchases in the future. 我：The censorship in this game has severely ruined the experience. Key story elements are completely blocked out—for example, an entire computer screen’s content is obscured, and printed documents from the in-game printer are also censored. I have no idea what is happening in the plot. This is completely unacceptable for a story-driven game! 客服乙：Thank you. 客服乙：Our current turnaround time is 1-2 days. 客服乙：Is there anything else that i can assist you with before we go? 我：That’s wonderful news! Thank you for the exceptional support today. I’m very happy with this resolution. 客服乙：You are most welcome. 客服乙：Thank you for contacting Nintendo do have your self a wonderful day. 10:57 PM This conversation has ended. Please contact us again if you need assistance. ----- Sent from JPTT on my iPhone -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 182.234.166.179 (臺灣) ※ 文章網址: https://www.ptt.cc/bbs/NSwitch/M.1769701363.A.668.html