Re: [問題] 無法登入官網 (已解決本篇提供解法)

看板GuildWars (激戰 - gw,gw2)作者iamagoodboy (親我的老婆廖小郁)時間2年前 (2022/02/19 09:07)推噓4(4推 0噓 8→)

留言12則, 4人參與討論串1/1

※ 引述《iamagoodboy (親我的老婆廖小郁)》之銘言： : 想要預購二月底的end of dragons資料片 : 可是官網沒辦法登入 : 我問過客服客服請我照指令作 : 之後還是失敗 : 我朋友也無法登入官網 : 大家也是這樣嗎 : 無法登入官網沒辦法買資料片啊 : 即使從遊戲裡連結出來的購買連結還是會連到官網 : 所以就是無法買資料片 : 搞了我好幾天了還是搞不定唉 : 已經解決結論: 需要來回兩三封email 參考 https://rikey32000.blogspot.com/2022/02/blog-post.html?m=1 小知識a.無法登入官網是一個檻順利登入官網後可能無法支付(信用卡或paypal) 是第二個檻(錯誤80808) b.第一個檻大約會花兩三封信件解決第二個檻一般只要一封信解決以下提供範例 c.無法登入官網的話建議使用你帳號的email 寄出匿名request 就可以後續處理寄給support@arena.net https://help.guildwars2.com/hc/en-us/requests/new 1. 無法登入官網解決方案 a. 寄email 以下提供範例可以複製貼上 I want to pre-purchase the expansion so I need to log onto the official website firstly, but i cannot. My account is xxxxx@xxxxxx b. 官網support效率不算太差大約1-2天內會回信 Zee (Guild Wars 2 Support) Feb 11, 2022, 15:57 PST Hello, Thank you for contacting us! We have reviewed your issue, and it appears that your attempts are being blocked by our system due to security measures we have in place. While we are unable to override these restrictions, we do have some suggestions that have helped other users that you can try: Use a different Internet browser Make sure that Javascript is enabled If you are using a VPN/proxy, disable the service Verify that the device timezone is properly set for your location Take your time filling out the form If you have had too many failed attempts, wait 24 hours before making another attempt Please understand that if you're unable to resolve your issue with the above suggestions, then I'm afraid you wont be able to login an account. Again, we are unable to override these restrictions. Please let us know if you have any further questions. Regards, Zee Guild Wars 2 Support Team http://help.guildwars2.com/ c. 當然以上的方法都試過以後還是無法登入因為問題根本不在這些選項裡面所以我們寄出第二封信 Hello, i have tried other browsers and no proxy in my pc system. I also cleaned these internet temporary files or cookies at there. I still can't sign on gw2 official site. Seriously, My ISP told me that they haven't blocked gw2 site ! I really want to buy EOD EXPANSION! Please help me! d. 順利的話會收到第二封信 Toph (Guild Wars 2 Support) Feb 18, 2022, 4:03 PST Hello, Reviewing your login attempt, it appears that it was flagged for security reasons that prevented you from logging in. This could have been a result of high risk characteristics of your attempt or due to past associations with compromised accounts or devices. At this time, we’ve taken steps that should allow you to log in. Please let us know if you are still having difficulties logging in. Regards, 基本上到這步的話理論上就沒有問題了但是我自己的情況是 google chrome, edge這兩個browser無法登入但是firefox 跟手機的chrome可以登入(真奇怪) e. 最後總算可以登入囉卻出現付款錯誤80808 error 只好再次寄信 I used firefox and I can log in but there is a 80808 error Please help me thank you! f. 一兩天之內會回信 ApolloR (Guild Wars 2 Support) Feb 18, 2022, 9:45 PST Hello, It looks like your purchase attempts were caught in our general security checks and purchase limits. I was able to override these purchase restrictions so please try making your purchase(s) once again. If you continue to experience any issues when making a purchase now or in the future, please let us know. Regards, 收到這封信表示搞定囉!! 真麻煩 XD -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 61.228.44.211 (臺灣) ※ 文章網址: https://www.ptt.cc/bbs/GuildWars/M.1645232872.A.49E.html

Re: [問題] 無法登入官網 (已解決 本篇提供解法)

Re: [問題] 無法登入官網 (已解決本篇提供解法)